General FAQs

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. A tracking number will be sent to you on your email after your order is dispatched.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

As we serve our customers worldwide so shipping time varies significantly from country to country. Customers should expect to receive their orders within 10 days for all Bedding Sets and for Other Products two(2) to five (5) weeks upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order or want to know exact deliver time for any particular product, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR SHIPPING COST? 

We provide free shipping to UNITED STATES, UNITED KINGDOM, AUSTRALIA, CANADA AND NEW ZEALAND. For details on other countries visit our SHIPPING AND CUSTOMS page.

HOW DO YOU SHIP MY ORDERS?

All our Bedding Set orders to United States, United Kingdom, Australia, Canada, New Zealand and all European Countries we use UPS Preferred or DHL, for Other Products our shipping method varies depending on the destination country and from product to product. Feel free to contact us regarding any details for other countries.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards via PayPal and PayPal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how PayPal works for you.

WHAT IS YOUR REFUND AND REPLACEMENT POLICY?

We provide refund/replacement for your product up to 7 days, if the product delivered is not as per your order or is damaged. Customer can not claim any refund/replacement after 7 days of delivery.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@prominentemporium.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the order to you at no cost or initiate a refund, (re-send)subject to availability. In light of this, any order that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@prominentemporium.com

2. In the event of lost order, we will try to locate the order and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

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